Privacy Policy for WhatsApp Integration

1. Information We Collect

When you use our WhatsApp Business API integration, we collect and process the following information:

• Account Information: WhatsApp Business Account (WABA) IDs, phone numbers, and Meta Business Manager details.
• Messaging Data: Message templates, delivery statuses, read receipts, and interaction analytics.
• End-User Data: We act as a data processor for the phone numbers and messages you send to your opted-in customers. We do not use this data for our own purposes.

2. How We Use Your Information

We use the collected information to:

• Facilitate the connection between your systems and the Meta WhatsApp Cloud API.
• Process and deliver messages to your customers.
• Provide analytics on message delivery, open rates, and user engagement.
• Ensure compliance with Meta's WhatsApp Business Policies.

3. Data Sharing and Meta Integration

Our service requires sharing necessary data with Meta Platforms, Inc. to utilize the WhatsApp API. This includes transmitting messages and templates to Meta's servers for delivery. Your use of this service is also subject to WhatsApp's Business Policy and WhatsApp's Business Terms of Service.

4. Data Security

Messages processed through our integration are transmitted using industry-standard encryption protocols (HTTPS/TLS). While WhatsApp messages are end-to-end encrypted between Meta and the end-user, data passing through our API servers is protected by robust security measures and strict access controls.

5. Contact Us

If you have any questions about this Privacy Policy or our data practices regarding the WhatsApp integration, please contact us at:

Email: hello@cloudbasesolutions.in