Terms of Service

1. Acceptance of Terms

By accessing or using the WhatsApp Business API integration provided by Cloudbase Solutions Lab, you agree to be bound by these Terms of Service, as well as Meta's WhatsApp Business Terms of Service.

2. Meta Compliance & Opt-in Policy

You agree to adhere strictly to Meta's WhatsApp Business Messaging Policy. This includes, but is not limited to:

• Opt-In Requirements: You must obtain explicit, verifiable opt-in consent from end-users before sending them any proactive messages via WhatsApp.
• Message Content: You will not use the service to send spam, unsolicited promotions, or content that violates Meta's Commerce or Business Policies.
• Template Approval: All outbound promotional or transactional templates must be approved by Meta before deployment.

3. Account Suspension

We, or Meta, reserve the right to suspend or terminate your WhatsApp Business API access immediately if:

• Your phone number's quality rating drops significantly due to user blocks or reports.
• You violate the opt-in policies or send prohibited content.
• Your business violates our terms or Meta's legal policies.

4. Fees and Billing

In addition to our platform subscription fees, you are responsible for all conversation-based pricing charges incurred by Meta. These charges are billed based on user-initiated or business-initiated conversations according to Meta's regional pricing tiers.

5. Limitation of Liability

Cloudbase Solutions Lab shall not be liable for any temporary disruption in WhatsApp message delivery, template rejection by Meta, or account suspension initiated by Meta due to policy violations.

6. Contact Us

For questions about these Terms, please contact:

Email: hello@cloudbasesolutions.in